More results for the term: Webinar
May 2 2013
How seamless are you? A recent survey of 6,000 customers in eight countries finds that the majority of customers expect a seamless shopping experience, including the same product assortment and price across all channels, as well as the ability to order out-of-stock items from their mobile device while in the store. Retailers have their work cut out for them if they want to deliver a consistent, connected and more memorable customer experience while offering flexible fulfillment/returns and integrating merchandising and marketing at every touch point. During this interactive webinar, industry expert Renato Scaff will present the findings of the Accenture Seamless Research Study and discuss what it means for retailers to deliver a truly seamless experience. And as a bonus, attendees will receive a copy of the research study results. Join us to learn: The most important elements for consumers in their shopping experience; how prepared retailers are to meet customers’ expectations; and what retailers need to do in order to offer a seamless shopping experience.
Apr 4 2013
Companies committed to providing superior customer experiences face a common problem of how to evaluate, benchmark, and improve performance across multiple channels with consistent, insightful and actionable metrics that reflect the customers' perspective. Join us to learn: How multi-channel and multi-device experiences impact the overall customer experience; How to focus your resources to improve the customer experience; How to go beyond just listening to actually measuring and quantifying the experience of your customers in a way that helps you understand and predict future success.
Retail in the Cloud: Transform IT economics and dramatically improve the customer experience with cloud and mobility solutions (Playback)
Feb 21 2013
This webinar looks at retailers that have truly made the move to the cloud and use it for everything from master data management, channel integration and store operations to point-of-sale and other mobile solutions. Industry expert Eric Olafson will reference several of these retailers in a variety of segments and sizes, looking at the apps and approaches taken, results, and lessons learned.
Feb 1 2013
This is the age of the mobile shopping revolution. Consumers armed with smartphones and tablets are changing the way stores set prices and track customer preferences. The new reality is that online shopping allows marketers to follow customers on every click, but they know almost nothing about them the moment they arrive in the store.
Nov 15 2012
Advancements in retail technology and changes in consumer expectations are presenting many challenges for retailers. Mobile POS is a simple solution that can increase employee efficiency and improve customer service, making the shopping experience more profitable for everyone. During this interactive webinar, speakers will discuss how Mobile POS can expedite checkouts, empower employees and engage consumers. The convenience of mobility along with immediate access to product and customer information make Mobile POS an invaluable tool for your multi-channel retail operations.
Oct 24 2012
BIGinsight, Belk, Harry and David, SportChalet and Shop.org recap some of the most important marketing lessons learned during the Holiday 2011 season, review recently released retailer and consumer insights, and provide best practice tactics to help retailers maximize their marketing investments for Holiday 2012.
Oct 18 2012
Shoppers are relying on mobile devices to interact with brands more than ever before – and there has never been a better opportunity for retailers to engage the mobile shopper and enhance the customer relationship. By establishing a wireless program, retailers are able to own this unique personal relationship with customers, resulting in new recurring revenue streams, increased basket spend and increased foot traffic in stores. Kaila Schmidt, Sr. Marketing Manager at Sprint, shares her insight into the mobile shopper and show retailers how they can develop wireless solutions for their business.
Aug 30 2012
It’s critical to know if your mobile app or site encourages loyalty and purchases – or if it drives customers to the competition. ForeSee discusses why it’s essential for retailers to gain knowledge about mobile users, as well as how to best discover what impact mobile has on retail success.
May 23 2012
Sucharita Mulpuru provides an overview of the annual Shop.org State of Retailing Online survey conducted by Forrester Research with details on the most current trends in eCommerce and mobile marketing. In addition to a breakdown of the recent research, Sucharita leads a strategic discussion with retail executives from eBags and REI on mobile retailing and what mobile is actually yielding retailers. Whether you are a senior executive or someone who works on the front lines of digital marketing, this webinar will provide the information you need to drive sales, maintain profitability, and build customer loyalty in an ever-changing retail marketing and technology landscape.
Dec 15 2011 to Dec 14 2012
Dave Bruno, Director of Commerce Studies for RedPrairie, explores the latest research into the challenges facing modern workforce managers and discusses techniques many leading companies leverage to engage, empower and mobilize their workforce to deliver optimal all-channel store experiences and drive return on invested labor.